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Confidential
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Customer Service Manager
Confidential Bucyrus, OH
$84k-109k (estimate)
Full Time 2 Weeks Ago
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Confidential is Hiring a Customer Service Manager Near Bucyrus, OH

Requirements

· Bachelor’s Degree in related field AND 2-4 years of job-specific and related experience in manufacturing sales and marketing OR;

· Associate Degree (AS) in related field AND 4-5 years of job-specific and related experience in manufacturing sales and marketing OR;

· Must possess demonstrated analytical capability; ability to work independently and as a team; excellent written and oral communication; ability to inspire and motivate others; and proficient computer skills, specifically in Microsoft office applications, enterprise resource planning systems and financial systems experience is required.

Primary Roles & Responsibilities

· Annual Associate performance evaluations

· Budget and purchase order approvals

· Complete and submit obsolescence claim form to customer when needed

· Complete required customer surveys

· Develop strategy and planned actions to pursue requests for proposals

· Execute, track and report activities to support specific business plan policy and targets

· Facilitate Department meetings

· Maintain daily contact with customers by telephone, email, and meeting attendance regarding, mass production, shipping, quality, design and financial needs

· Maintain North America Free Trade Agreement (NAFTA) documentation and customer reporting

· Manage Department

· Negotiate and track customer cost down

· Negotiate production sales pricing with customer

· Negotiate tooling sales price with the customer

· Organize and facilitate customer top management meeting each year

· Prepare and distribute internal new business form or build out form

· Prepare monthly and yearly forecasts

· Prepare production and event customer quotations in specific customer format based on requests for proposal

· Prepares and maintains departmental organizational chart

· Report and track raw material adjustment with customers

· Review customer new business award letter, authorize and return to customer

· Risk assessments

· Overtime may be assigned

· Travel is highly likely or 50% of the time per month, but more may be requested by Leadership

· Training needs are based on training matrix for this position, relevant to ISO 9001 and ISO 14001 systems

· Other duties as assigned

Physical Demands

· Associate must be able to occasionally lift up to 40lbs in single or multiple lifts. Associate must be able to occasionally push/pull up to 100lbs. Associate will frequently bend, twist, turn, squat kneel, overhead reach, climb stairs, and pinch grip small objects for up to 4 hours per day. Typical work environment includes; sitting, typing, writing in an office setting 7 hours per day and standing in manufacturing areas 2 hours per day. Associate must have a valid driver’s license. Idle time between job tasks is likely to exist. Break/Lunch periods are typical in a 9 hour day.

Grade/Classification: Manager

FLSA Status: Salary-Exempt

Department Assignment: Sales

Function: Area Manager

Reports to: Assistant Vice President of Administration

Supervises: 1-2

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Ability to Relocate:

  • Bucyrus, OH 44820: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$84k-109k (estimate)

POST DATE

04/14/2024

EXPIRATION DATE

08/10/2024

WEBSITE

michaelmabraham.com

SIZE

<25

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The job skills required for Customer Service Manager include Leadership, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Manager job description and responsibilities

As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.

02/02/2022: San Antonio, TX

They develop and implement standards effective in sustaining the relationship between an organization and its clients.

02/12/2022: Monterey, CA

Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.

01/27/2022: Muskegon, MI

Customer service managers oversee teams of customer service representatives.

04/16/2022: Clarksville, TN

Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.

02/10/2022: Youngstown, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Manager jobs

They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.

02/11/2022: Austin, TX

Customer service managers generally need a bachelor’s degree.

04/15/2022: Manchester, NH

Although certifications are not essential for this position, many customer service managers pursue optional credentials.

03/15/2022: Huntsville, AL

They should know how to set customer service goals, use CRM tools and build teams.

03/13/2022: Kennewick, WA

Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.

04/16/2022: Detroit, MI

Step 3: View the best colleges and universities for Customer Service Manager.

Butler University
Carroll College
Cooper Union
High Point University
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